UK delivery

Lead times

Almost every product on the site is a stocked Blue Seal line held in our UK distribution partner's warehouse. Typical dispatch and delivery windows:

UK mainland (stocked)

2–5 working days

Highlands & Islands

5–8 working days

Northern Ireland

5–8 working days

Non-stocked / built to order

3–6 weeks

If a piece of equipment is on back-order we'll email you the ETA within one working day of the order and you can cancel at any point before it ships.

What "kerbside" means

Commercial kitchen equipment is bulky and heavy — a 70-litre fryer or a six-burner range arrives on a pallet via a tail-lift lorry. Kerbside delivery means the driver will:

• • Lower the pallet to the pavement or loading bay outside your premises.
• • Wait while you inspect the packaging and sign the proof of delivery.
• • Take the pallet away if you'd rather not keep it.

Moving the equipment indoors, up stairs, and into position is not covered by the standard service. If your site needs a two-person lift or stair-climb, get in touch before ordering and we'll quote for white-glove delivery.

On the day

1. 1

   Pre-delivery call

   The courier texts and phones the day before with a two-hour slot.

2. 2

   Inspect before signing

   Check the outer packaging for damage. If anything looks crushed or punctured, note it on the POD or refuse the delivery — it protects your warranty claim.

3. 3

   Tell us within 48 hours

   Report any transit damage or shortages via our contact form within two working days so we can raise it with the carrier.